Loyalty Program Terms

Level discount:

Your level is set by the total of your orders. Each level gives a discount on the food in a delivery order:

• The discount applies right at checkout of a delivery order: nothing is collected and nothing is spent.
• The level discount does not combine with a promo code, a partner discount, a personal discount or the Treasure Chest discount: one of them applies, the larger one. A personal discount, if you have one, takes priority, and at checkout you can pick another discount.
• The level discount counts towards the common discount ceiling of the order: no more than 20% of the food subtotal.
• Pickup and dine-in are already priced at the base price, with no delivery markup, so there is no level discount there.
• In the absence of orders for 12 months, the loyalty level may be reviewed.

The total discount on a single order may not exceed 20% of the food subtotal.

That ceiling covers a promo code, the birthday discount, a partner discount and spent bonuses. It caps discounts only: money returned to your refund balance is not capped by it, because that money is yours.

On your birthday the birthday discount of 10% applies instead of your loyalty level percentage, and only when the level percentage is lower. If your level already gives 10% or more, there is no extra birthday discount.

Conditions:

• Discount valid only on the birthday (24 hours)
• Birthday promo code can be used once
• Date of birth is set once and cannot be changed
• Push notification with promo code is sent at 9:00 AM on the birthday

New customers get 10% off their first order. It is a personal offer applied AUTOMATICALLY in the mobile app: there is no code to type and none to share.

Limits:

• Available only to customers with no completed orders
• Mobile app only: it is not applied on the website
• Can be used once

Every day at 10:00 a push notification with a 10% discount promo code is sent. Only customers who meet all of the conditions below receive it:

• Promo code valid until the end of the next day
• Can be used once
• Not available to customers above the base loyalty level
• The mobile app is installed with a confirmed notification permission: the promo code works only in the app
• Marketing consent is given in the profile
• No orders in the last 3 days: the promo code brings back customers who have not ordered for a while
• The account is active: not deleted and not blocked

• Percentage discounts do not stack: exactly one applies (a promo code, the birthday discount or a partner discount)
• Your level rises automatically when your total spend reaches the threshold

The loyalty programme runs for an indefinite period. We may unilaterally change any of its terms: the levels, their number and names, the cashback and level discount rates, the purchase total needed for each level, how long bonuses stay valid, how many bonuses can be spent on one order, which dishes, order types and payment methods take part, and the terms of the referral programme, the birthday and first-order discounts, the daily promo codes and the stamp cards. We may replace bonus cashback with a level discount or the other way round, stop a part of the programme or close the programme entirely. Reasons for a change may include, in particular, changes in prices, taxes or the law, in the menu, in payment or delivery methods, protection against abuse and technical reasons.

We give at least 30 days’ notice before closing the programme or replacing bonus cashback with a level discount or the other way round, and until that day the programme runs as usual. If bonuses stop being credited, bonuses already credited can still be spent for 30 days, but not beyond their usual validity. After that, the remaining balance expires.

We announce any other change, except changes in your favour, in advance, at least 30 days before the day it takes effect. We also give at least 30 days’ notice before ending a stamp card programme: until that day, collected stamps can be exchanged for a reward. Changes in your favour, such as a higher rate, a lower threshold or a longer bonus validity, may take effect at once.

We send notices by e-mail, as a push notification in the app or publish them on the website and in the app; the current version of these rules is always on this page with its update date. A change applies only to the future: it does not take away bonuses already credited to your account, and they stay valid until their expiry date (except when the programme closes or the system is replaced, as described above).

You can leave the programme at any time, including when the new terms do not suit you: delete your account in your profile or write to us (section 11). You do not have to pay or compensate anything; you only lose bonuses you have not spent yet.

Bonuses, discounts and stamps of the programme are not a monetary obligation of ours: they cannot be paid out in cash, transferred to a bank account or passed on to another person.

It is prohibited to:

• create multiple accounts to obtain discounts;
• use fictitious referral codes;
• manipulate date of birth;
• use promo codes in an automated manner.

In case of detected abuse, the Seller reserves the right to:

• void accrued bonuses and discounts;
• reduce loyalty level to the initial level;
• block the account.

We notify you of these measures and state the reason; only bonuses and discounts obtained through the abuse are voided.

For loyalty program questions, contact:

If Полігон runs a stamp card programme, a guest with an account earns stamps for items that earn a stamp under the programme rules: for every such item or one stamp per order. A stamp is added when the order is completed (delivered, handed over or served), or at the till when the cashier scans the card's QR code from the profile or the wallet.

When the required number of stamps is collected, the guest gets a reward: the next identical item, the cheapest of the items that earn a stamp, or an item from the specified menu sections. The rule of each programme, the number of stamps and the expiry, if any, are shown in the profile.

The reward is given as a discount on an order line: the item's price is reduced to zero. Stamps have no cash value, cannot be exchanged for money, cannot be transferred to other persons and are not accepted as payment. The reward can be left unused: the stamps then stay on the card.

A free item earns no stamp and does not count towards cashback or the loyalty level. Cancelling an order before handover returns the reward. Returning items takes back the stamps earned for them; if the reward for those stamps has already been received, the card shows zero until new stamps cover the difference.

If the programme has an expiry, the stamps expire when the specified number of days has passed since the last stamp. Alcohol and tobacco products earn no stamp and are never a reward, unless Полігон has set otherwise in accordance with the law.